Staying connected
How it all works (read this first)
Satellite signal
Mobile coverage (your PitPat)
What if my PitPat is out of coverage?
Mobile coverage (your phone)
Changing how frequently your PitPat GPS contacts our cloud
Frequently Asked Questions
How do I charge or change my battery? [video] How/where do I attach PitPat to my dog's collar/harness? How do I pair/unpair my PitPat in the app? How do I swap PitPat devices / attach a new one? How do I add another dog / multiple dogs in the app? How do I remove/delete a dog? How do I let someone else see my dog? How do I use my PitPat on more than one phone? How do I speed up live-tracking? How do I save a walk / see where my dog has been? How does my PitPat measure distance? Can I manually add/adjust activity in the app? How do I find out how many calories are in my dog food? How do I change my password (and why does it have to be so long)? Can I export data from the app? How do I turn/switch my PitPat off?